Privacy Policy and Legal Statements

Privacy Policy and Legal Statements

We appreciate your interest in our website and our services (hereafter MEKA Catamaran Thailand or “we”). We highly value your trust in us, and recognize both the significance and the obligation to treat your data with care, and protect that data from misuse or abuse.

We take the protection of your private data very seriously, and strictly adhere to relevant data protection legislation. In particular, we have taken all the measurements needed to be complied with the new EU GDPR 2016/679 Regulation (EU) 2016/679 on the protection of natural persons. Personal data is collected on this website during the exercise of our services only to the extent necessary.

This privacy statement will inform you how we handle your data.

By using our website and our services, you agree that the data you have provided may be stored, processed, or used by us within the scope of this privacy policy.

Personal Data Definition

“Personal data” means any information collected and logged in a format that allows you to be identified personally, either directly (e.g. name) or indirectly (e.g. telephone number) as a natural person. Before providing us with this information, we recommend that you read this document describing our customer privacy protection policy.

This policy forms part of the terms and conditions that govern our services. By accepting these terms and conditions, you expressly accept the provisions of this charter.

Our Seven Principles for Protecting your Personal Data

• Transparency: when collecting and processing your personal data, we will communicate all information to you and inform you of the purpose and recipients of the data.
• Legitimacy: we will collect and process your personal data only for the purposes described in this document.
• Relevance and accuracy: we will only collect personal data that is necessary for data processing. We will take all reasonable steps to ensure that the personal data we hold is accurate and up to date.
• Storage: we will hold your personal data for the period necessary for processing the same in compliance with the provisions of the law.
• Access, rectification, opposition: you may access, modify, correct or delete your personal data. You may also oppose the use of your personal data, particularly to avoid receiving sales and marketing information.
• Confidentiality and security: we will ensure reasonable technical and organizational measures are in place to protect your personal data against alteration or accidental or unlawful loss, or unauthorized use, disclosure or access.
• Sharing and international transfer: we may share your personal data within our partners or with third parties (such as commercial partners and/or service providers) for the purposes set out in this document. We will take appropriate measures to guarantee security when sharing or transferring such data.

What Personal Data is collected?

At various times, we will be obliged to ask you, as our customer, for information about you and/or members of your family, such as:

• Contact details (for example, last name, first name, telephone number, email)
• Personal information (for example, date of birth, nationality)
• Information relating to your children (for example, first name, date of birth, age)
• Your credit card number (for transaction and reservation purposes)
• Your arrival and departure dates
• Your preferences and interests (for example, type of trip, dietary requests, leisure activities)
• Your questions/comments, during or following a trip with us

The information collected in relation to persons under 18 years of age is limited to their name, nationality and date of birth, which can only be supplied to us by an adult. We would be grateful if you could ensure that your children do not send us any personal data without your consent (particularly via the Internet).

We do not deliberately collect sensitive information, such as information concerning race, ethnicity, political opinions, religious and philosophical beliefs, union membership, or details of health or sexual orientation.

When is your Personal Data collected?

1. Service activities
   • Booking a tour or charter
   • Checking-in and paying
   • Eating/drinking or using services during a trip
   • Requests, complaints and/or disputes
2. Participation in marketing programs or events
   • Participation in customer surveys
   • Subscription to newsletters, in order to receive offers and promotions via email
3. Transmission of information from third parties
   • Tour operators, travel agencies, and others
4. Internet activities
   • Connection to the MEKA Catamaran Thailand website (IP address, cookies)
   • Online forms (online reservation, questionnaires, our pages on social networks, network login devices such as Facebook login etc.)

For what purposes?

We collect your personal data for the purposes of:

• Meeting our obligations to our customers.
• Managing the reservation of tours and activity requests:
  • Creation and storage of legal documents in compliance with accounting standards.
• Managing your trip:
  • Monitoring your use of services
  • Managing access to services/areas
  • Internal management of lists of customers having behaved inappropriately during their trip (aggressive and anti-social behavior, non-compliance with the contract, non-compliance with safety regulations, theft, damage and vandalism, or payment incidents).
• Improving our service, especially:
  • Processing your personal data in our customer marketing program in order to carry out marketing operations, promote brands and gain a better understanding of your requirements and wishes
  • Adapting our products and services to better meet your requirements
  • Customizing commercial offers and the promotional messages we send to you
  • Informing you of special offers and any new services.
• Managing our relationship with customers before, during and after your trip:
  • Providing details for the customer database
  • Predicting and anticipating future behaviors
  • Developing statistics and commercial scores, and carrying out reporting
  • Knowing and managing the preferences of new or repeat customers
  • Sending you promotions and tourist/service offers, or contacting you by telephone
  • Managing requests to unsubscribe, promotions, tourist offers and satisfaction surveys
  • Taking into account the right to object
• Improving the MEKA Catamaran Thailand services, especially:
  • Carrying out surveys and analyses of questionnaires and customer comments
  • Managing claims/complaints
• Securing and enhancing your use of our websites, especially:
  • Improving navigation
  • Implementing security and fraud prevention
  • Conforming to local legislation

Who we share information with

As we work with many partners in many countries, we endeavor to provide you with the same services throughout the world.

Thus, to guarantee that, we have to share your personal data with internal and external recipients subject to the following conditions:

1. Internal recipients

   In order to offer you the best service, we can share your personal data and give access to authorized personnel from MEKA Catamaran Thailand, including:

   • Operations and reservations staff using reservation tools
   • IT departments
   • Commercial partners and marketing services
   • Medical services if applicable
   • Legal services if applicable
   • Generally, any appropriate person for certain specific categories of personal data
2. Service providers and partners

   Your personal data may be sent to a third party for the purposes of supplying you with services and improving your trip, for example:

   • External service providers
   • Commercial partners: we may, unless you specify otherwise, enhance your profile by sharing certain personal information with preferred commercial partners. In this case, a trusted third party may cross-check, analyze and apply certain devices to your data. This data processing will allow us and its privileged contractual partners to determine your interests and your customer profile, and will allow us to send you personalized offers.
   • Social networking sites
3. Local authorities

   We may also be obliged to send your information to local authorities if this is required by law or as part of an inquiry and in accordance with local regulations.

   For the reasons explained above, our website may contain links to other sites operated by third parties. In any ways, we are not responsible for the privacy practices or the content of such third-party web sites.

Protection of your Personal Data during international transfer

For the data collection purposes, we may transfer your personal data to internal or external recipients who may be in countries offering different levels of personal data protection.

Consequently, in addition to implementation of this policy, MEKA Catamaran Thailand employs appropriate measures to ensure secure transfer of your personal data to another entity or to an external recipient located in a country offering a different level of privacy from that proposed in the country where the personal data is collected.

Data Security

MEKA Catamaran Thailand takes appropriate technical and organizational measures, in accordance with applicable legal provisions, to protect your personal data against illicit or accidental destruction, accidental alteration or loss, and unauthorized access or disclosure. To this end, we have taken technical measures (such as firewalls) and organizational measures (such as a user ID/password system, means of physical protection etc.).

When you submit credit card data when making a reservation Email Security Powered by HPE IBE encryption technology is used to guarantee a secure transaction.

Storage of data

MEKA Catamaran Thailand retains your personal data only for the period necessary for the purposes set out in this document or in accordance with the provisions of applicable law.

Protection of minors

Children and adolescents with limited legal capacity are as a matter of principle not allowed to transfer any personal data to our website without prior consent of their parents or legal guardian. We will in no way knowingly collect personal data from children or adolescents with limited legal capacity, use these data in any form, or divulge these data to third parties without authorization.

Deletion of the collected data

Deletion of the collected data occurs when you revoke your agreement to the processing of such data, when the knowledge of your data will no longer be necessary for the fulfillment of the purpose that lead to the collection and processing of your data, or where the processing of your data is not permitted by law.

Access and modification

You have the right to access your personal data collected, to be informed of how we are using it, to have any of your inaccurate or incomplete data rectified, to erasure it at any time for any reason (or for no reason), to restrict a certain type of processing, to retain and reuse the data for other purposes, to object to how your data is used and to limit its use by automated decision making and profiling.

In the event of difficulty exercising your rights, please contact the Data Privacy responsible directly by sending an email to [email protected]

For the purposes of confidentiality and personal data protection, we will need to identify you in order to respond to your request. You will be asked to include a copy of an official piece of identification, such as a driver’s license or passport, along with your request.

If your personal data is inaccurate, incomplete or not up to date, please send the appropriate amendments to the Data Privacy responsible as indicated above.

All requests will receive a response as swiftly as possible and in accordance with applicable law.

Updates

We may modify this policy from time to time. Consequently, we recommend that you consult it regularly, particularly when making further reservation on our website.